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I spent five years working on a coffee table book of my artwork. I wanted the books themselves to be like a work of art. Finding someone to print the books was the final step. I chose Qin and patiently awaited my shipment. The books arrived when expected and were gorgeous. However, I discovered some with damage that occurred during printing or binding to include torn pages, ink smears/splatters, etc. There was zero damage from shipping. About 16% of my order was effected so I contacted Nick and sent him photos of the damaged pages. He got right back to me and was very apologetic. He spoke with the owner that night and contacted me again the next day. I was offered either a reprint of books (double the number damaged) or a refund, which covered more than the actual printing cost for the effected books. I opted for the refund and received it within a couple days. He and the owner handled the situation very professionally and assured me that this was not typical of the quality of their products. The books not effected are high quality and absolutely beautiful. Because the issue was handled so well and so quickly, and because I am so pleased with the overall quality of a majority of the books, I will use them again if I decide to have more printed. Nick was wonderful to work with and made the entire experience pleasant, from my first contact with him through resolving the issue.